Pendora Pens is a Las Vegas based internet company that is dedicated to providing quality accessories for fountain pen community.
Pendora Hours and Shipping Policy:
Pendora operates on a part time basis M-F only as a secondary business from our home location. We do not provide standard hours, but do the very best we can to answer all email inquiries on the same day. Orders are fulfilled and shipped each Saturday as a rule, but we often are able to fulfill mid week when time allows. Please keep this in mind when ordering as there may be delay before your order ships. We can (in some cases) guarantee same day shipping if we are contacted prior to ordering. As a general rule, all product orders that contain pen trays will ship as one order within 7-10 days, as pen trays are manufactured weekly.
For product inquiries, questions or comments, please email us at firstname.lastname@example.org. This is the most effective way to reach us. To place orders, please make your purchase through our online store. We are not able to process payments over the phone. Thank you.
A Note on International Shipping:
We offer a shipping estimator for your convenience however please understand this is an ESTIMATE only, as it states. The actual shipping charges may differ (for international orders) depending on your location and the final weight of your order. You may receive an invoice if the difference is substantial and will have the option of obtaining an immediate refund if you are not satisfied with those costs. We make every effort to avoid invoicing a customer if at all possible but we do not have the ability to calculate exact shipping costs for every country. Our shipping costs do not include any taxes or fees imposed by your government.